Shipping & Returns

Processing Times

When will my order be processed?

Orders are typically processed within 1–3 business days after payment has been received.

During busy periods, sales events, public holidays or peak seasons, processing times may be slightly longer. We always do our best to prepare and dispatch orders as quickly as possible.

Delivery Times

Estimated shipping timeframes

Delivery times may vary depending on your location, selected shipping method and courier delays.

As a general guide, orders may take approximately 7–15 business days to arrive after dispatch. Some international orders may take longer depending on customs, local postal services and delivery conditions.

Tracking

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details where available.

Please allow 24–72 hours for tracking information to update after your parcel has been dispatched.

Shipping Locations

Where do we ship?

Hazel & Muse ships to selected countries worldwide. Available shipping options will be shown at checkout based on your delivery address.

If shipping is unavailable to your location, you may be unable to complete checkout for that address.

Address Accuracy

Please check your delivery details

Customers are responsible for entering the correct shipping address at checkout. Please ensure your full name, street address, apartment/unit number, suburb, postcode, state and country are correct before placing your order.

Hazel & Muse is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete shipping information provided by the customer.

Customs & Duties

International duties and taxes

International orders may be subject to customs fees, import duties, taxes or other charges once the parcel reaches your country.

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

Delays

Shipping delays

While we aim to deliver orders within the estimated timeframe, delays can sometimes occur due to courier issues, customs processing, weather, public holidays, high order volumes or other circumstances outside our control.

If your order is taking longer than expected, please check your tracking information first. If you still need help, contact our support team.

Lost or Missing Parcels

What if my parcel is missing?

If your tracking shows your parcel has been delivered but you have not received it, please check around your property, with household members, neighbours, building reception or your local delivery provider.

If your parcel still cannot be located, please contact us and we will do our best to assist with the courier investigation.

Multiple Items

Will my items arrive together?

If your order contains multiple items, they will usually be shipped together. In some cases, items may arrive separately depending on availability, fulfilment location or courier handling.

If your items are shipped separately, you may receive more than one tracking update.

Order Changes